FAQ

Returns, Delivery and Returns and Exchanges

We are happy to accept returns and exchanges Contact us within:

14 days of delivery Ship items back within: 30 days of delivery

We do accept cancellations, but please contact us if you have any problems with your order.

The following items can't be returned or exchanged because of the nature of these items unless they arrive damaged or defective, I can't accept returns for:

·       Custom or personalised orders

·       Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy

We take your privacy very seriously.

We use the Verified by Visa and MasterCard Secure Code schemes to help stop unauthorised purchases with your debit or credit card.

When you reach our secure checkout you can choose to register for Verified by Visa or MasterCard Secure Code.

If you sign up for our newsletter or ask us to send it to you, we may keep you informed by email about our products and special offers that we think you’ll like.

You have the right to ask us not to process your personal information for marketing purposes or to change your mind at any time.

Disclaimer

All products sourced and sold by Shumba Boutique are original, unique and handmade. No two items are exactly the same and because of this, variations in colour, size and condition may occur.

We try to keep the Services up and running and free of annoyances, but we make no promises that we will succeed. 

The Products and Services are provided “as is” and “as available” and to the extent permitted by law without warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. In addition, while Shumba Boutique attempts to provide a good user experience, we do not represent or warrant that: 

i. the services will always be secure, error-free or timely; 

ii. the services will always function without delays, disruptions or imperfections; or 

iii. that any content, user content or information you obtain on or through the services will be timely or accurate.